Terms and Conditions

Booking & Payment

1. Deposit: £100 required at booking (deducted from balance).
2. Final Payment: Paid on the party day at the Tuck Shop (cash/debit/credit card).
3. Amendments:

• One free amendment.
• Additional amendments incur a £10 fee.

1. Cancellation Policy:

• 3+ months: Full refund (minus £10 fee).
• 1–2 months: 50% refund (minus £10 fee).
• <1 month: No refund.

1. Illness: Parties can be rescheduled (subject to availability). If no date is found, the deposit is forfeited.

Party Capacity & Supervision

1. Max Capacity: 40 children.
2. Age Limit: 10 years and under with 60 minutes play
3. Height Restriction: 1.52m (5 ft).
4. Supervision:

• At least 2 adults must supervise children at all times.
• Adults are responsible for monitoring safe equipment use.

Party Rules

1. Party Duration: 2 hours.

• Recommended:
• 90 minutes of play.
• 30 minutes to eat (children should not return to inflatables after eating).

1. Room Access: Party host + 1 person may enter 30 minutes early to set up.
2. Decorations:

• Free-standing only.
• No blu-tac, tape, glue dots, confetti, or confetti balloons.

1. Self-Catering:

• Food must be prepared beforehand.
• No kettles, flasks, or cooking/heating equipment allowed.

1. Drinks: Lids must remain on drinks.
2. Cakes: Must comply with Natasha’s Law (commercially prepared).

• Standard candles are allowed (no re-lighting candles or sparklers).

Safety Rules

1. Socks & Clothing:

• All guests must wear socks.
• Long sleeves/tops and trousers are recommended.
• No shoes or food on inflatables.

1. Health:

• Unwell children should not attend.
• Staff may remove children showing signs of illness.

1. Equipment:

• All items must be PAT-tested (including helium machines).

1. No Alcohol: Alcohol is strictly prohibited.
2. Hot Drinks: Cannot be brought in (a coffee bar is available).

Conduct & Behavior

1. Fighting, bullying, or abusive behavior towards staff or guests will not be tolerated.
2. Management may remove anyone violating rules.
3. Liability:

• The Den Hub is not responsible for injuries, loss, or damage.
• Hosts are responsible for any damage caused during the party.

1. Vehicles are left in the car park at the owner’s risk.

Cleaning & Exiting

1. Hosts must:

• Clear tables.
• Place rubbish in black bags (staff will help dispose of it).

1. Guests must vacate the venue promptly after the party.

Food Allergy Policy

1. The Den Hub is a NUT-FREE ZONE.
2. Guests must inform The Den Hub about any food allergies or intolerances.

Miscellaneous

• Music playlists can be arranged with staff.
• Party bookings do not grant exclusive use of the premises.

Important Notes for Guests

• All guests must be informed of:
• Rules of play.
• Clothing/sock requirements.
• The prohibition of shoes and food on inflatables.
• Violation of rules may result in removal from the premises.